Upgrading Multiple Licenses

[Dennis Jones]

I have 6 licenses of Nitro version 9. This week I received the email regarding your server upgrade and the offer to upgrade. I have been able to validate 5 of the serial numbers on your site but the 6th serial number does not validate, even though the product is installed. What are my next steps to complete a secure upgrade of all 6 licenses (also, email address has changed, I am posting from the current email). -Dennis  Jones

[Leslie V]

Hello Dennis,

Thanks for reaching out to us!

Please send me your serial numbers so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[Dennis Jones]

Leslie,

I just emailed the license numbers to you in a private message.

Dennis Jones

 

[Leslie V]

Hello Dennis,

Are you trying to upgrade all these serial numbers? 

If yes, you can go to this page to upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade

If not, please install the latest Nitro Pro 12 update. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro serial numbers.

I hope this helps. Let me know if you require anything else.

[Dennis Jones]

Leslie, I just sent you a private message.  Thanks

Dennis