Hobo Posted March 18, 2021 Report Share Posted March 18, 2021 Hi, I am having a problem reactivating Nitro Pro after I had some some issues with my computer. I have followed the activation suggestions on the website but do not get a certificate. I am stuck and really need this resolved. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 18, 2021 Official Nitronaut Report Share Posted March 18, 2021 Hello Hobo, Thank you for posting on our Community Forums! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system. https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.35.3.685 from the page I have provided below: https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Hobo Posted March 18, 2021 Author Report Share Posted March 18, 2021 Thank you, I followed your instructions and now have Nitro activated again. I really appreciated your assistance. Link to comment Share on other sites More sharing options...
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