Upgrade V.9 to V.13

[Gary Dollins]

I have a couple of users in my company with a license for Nitro Pro.  One had V.10 and has successfully paid for an upgraded to V.13.  The other user has V.9 and the license is not recognized for an upgrade, though it will successfully activate the V.9 product.

Can you tell me how to successfully upgrade this user or are they too many versions deficient to upgrade?

[Allain Umailin]

Hello @Gary Dollins,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 9 that our Upgrade Portal is not recognizing?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 
 

[Gary Dollins]

Thank you, Allain.  A PM has been sent with the information.

[Allain Umailin]

Hello @Gary Dollins,

Thank you for the private message.

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

[Allain Umailin]

Hello @Gary Dollins,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.