Cannot Validate Serial number for Nitro Pro v13 Upgrade Offer

[BMcCall]

I also received an email to upgrade - but get the We were unable to validate your serial number.

 

 

 

[Allain Umailin]

Hello @BMcCall,

Thank you for reaching out to us through our Community Forums!

I was able to pull-up a few products under your account and in order to further assist you, could you please provide the serial number of your Nitro Pro that our Upgrade Portal is not recognizing?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.