Nitro Pro v13 icons just a dot on the Desktop.

[Bret A. Bennett]

Hi,

After I upgraded a users v12 to v13, most (but not all of) the Windows 8.1 Desktop's PDF files' icons changed to a single small dot at the top edge of a normal sized icon. It looks like a single pixel turned on, and that's all that's in the icon.

I've tried rebuilding the icon cache, but no joy.

I notice that if I open explorer, and drag another pdf from some other folder to the Desktop, I briefly see the full-sized normal Nitro pro icon, but it immediately changed to the blank icon with the dot. If I move a problem pdf to another folder, then move it back to Desktop, still no joy. If I open (e.g.) Word and save as PDF to Desktop, again I briefly see the full-sized normal Nitro pro icon, but it immediately changed to the blank icon with the dot.

Any idea what's up with this?

Thanks for you assistance.

[Allain Umailin]

Hello @BretAB,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

Please note that the fix for this bug is added in the next release and as much as we would like to, we are unable to provide a specific timeline for its implementation due to other roadmap items we're currently working on. 

Rest assured our development team is doing their best and all updates will be available on this page: https://www.gonitro.com/nps/product-details/release-notes

Please check for updates on the above page from time to time.

In the meantime, please set Nitro icon to appear within File Explorer to the Desktop folder by clicking the 'File' tab -> 'Change folder and search options'. On the ensuing pop up click the 'View' tab then select the checkbox for 'Always show icons, never thumbnails', after please press 'Apply'

Thank you so much for your understanding and we apologize for any inconvenience this has caused.

Edited March 18, 2021 by AllainU

[Bret A. Bennett]

HI AllainU,

Thanks for the heads-up and the link. 

Regards,

Bret

[Bret A. Bennett]

Ok, I see form the link you provided above that there is a v13 update. I give up. Exactly where do I download that please?

Regards,

Bret

[Allain Umailin]

Hello @BretAB,

Thank you for your response.

The link where you can download the updates for your Nitro Pro 13 is in this page: https://www.gonitro.com/product/downloads

Thank you for choosing Nitro and I hope this helps.

[Bret A. Bennett]

Hi,

When is this going to get fixed? I'm getting real tired of seeing pdf filenames and dots on my Desktop.

Bret

 

[Allain Umailin]

Hello @BretAB,

Thank you for your response and patience.

We have released Nitro Pro 13.38.1.739 that has the fix for this thumbnail issue though if you review our Release Notes page, it is not specifically mentioned there.

With this, we highly recommend updating to Nitro Pro 13.40.0.811that we just released last week by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.40 using below offline installers:

x32 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you for choosing Nitro and I hope this helps.

[Sam Wardlaw]

After waiting months for a fix ... you'd think you could do better. You put out defective software and now I have to go through these convoluted "steps" to FIX your problem.  How about you come up with an installer that does these steps without having to go through these gyrations. I will NEVER buy another Nitro product and will do everything in my power to make sure others don't either.  When this year is up and I have budget for a replacement I will GLADLY replace Nitro with something else. HIGHLY DOUBT the "Moderator" will approve this for public posting. 

[Allain Umailin]

Hi @Sam Wardlaw,

Thank you for reaching out to us through our Community Forums and my sincere apologies for the long steps in my previous post.

Please note that I have added steps 1 to 3 to ensure that no traces of previous installations are left in the system before updating to Nitro Pro 13.40.0.811.

For your kind information, you may still update to our latest build by jumping to step-4.

Again, my sincere apologies for this inconvenience and should you have further concern, please do not hesitate to reach out again.

Stay safe always.

[Tyler Suydam]

Hi All,

I'd like to say thanks for this update. Though the process for installing it is a bit arduous, I followed the steps provided by AllainU above, and was able to install and it resolved my issue with the tiny desktop icons. I then installed the most recent update and the icons have remained full-size.

Regards,

--Tyler

[tom roberts]

On 3/19/2021 at 12:10 AM, Allain Umailin said:

Hello @BretAB,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

Please note that the fix for this bug is added in the next release and as much as we would like to, we are unable to provide a specific timeline for its implementation due to other roadmap items we're currently working on. 

Rest assured our development team is doing their best and all updates will be available on this page: https://www.gonitro.com/nps/product-details/release-notes

Please check for updates on the above page from time to time.

In the meantime, please set Nitro icon to appear within File Explorer to the Desktop folder by clicking the 'File' tab -> 'Change folder and search options'. On the ensuing pop up click the 'View' tab then select the checkbox for 'Always show icons, never thumbnails', after please press 'Apply'

Thank you so much for your understanding and we apologize for any inconvenience this has caused.

Hi 

I upgraded to version 13.58.0.1180 recently and am still  having the dot instead of Nitro icon on my desktop. 

Is this issue fixed ?

Tom

[Allain Umailin]

Hello @tom roberts,

Thank you for reaching out to us through our Community Forums!

This issue have been fixed with our latest release and since you are still experiencing it, let us try some troubleshooting by referring to these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

http://install.nitropdf.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.58 using the installer from this page:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number / loading the attached license-file '' through 'Load from file' button (do not copy/paste the license file name).

6. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow:

   a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

   b. 
   i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
   ii. Check "The program requires additional permissions" > Next > Test the program...
   iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

Thank you for choosing Nitro and I hope this helps.