CarlosAlberto Posted March 19, 2021 Report Share Posted March 19, 2021 Hello Nitro team, I have received an email to upgrade my version from 11.0.7.411 to 13 in an email sent by Nitro team. I tried to follow the steps from https://www.gonitro.com/pro/upgrade but I never receive a confirmation or an email so I upgrade my version directly from this link --> Nitro Product Updates | Download Recent Nitro Pro Releases (gonitro.com) but my actual license is not recognized and now I´m working with a trial. can you help me to understand if I can upgrade my version with my valid key from version 11 please or if I need to go back to the previous version. Your help is appreciated. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 19, 2021 Official Nitronaut Report Share Posted March 19, 2021 Hello @CarlosAlberto, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 11? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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