Upgrade from Nitro 11 to 13

[CarlosAlberto]

Hello Nitro team,

I have received an email to upgrade my version from 11.0.7.411 to 13 in an email sent by Nitro team. I tried to follow the steps from  https://www.gonitro.com/pro/upgrade  but I never receive a confirmation or an email so I upgrade my version directly from this link --> Nitro Product Updates | Download Recent Nitro Pro Releases (gonitro.com) but my actual license is not recognized and now I´m working with a trial. can you help me to understand if I can upgrade my version with my valid key from version 11 please or if I need to go back to the previous version.

Your help is appreciated.

[Allain Umailin]

Hello @CarlosAlberto,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.