Get 'Serial Number does not exist' when I try and activate Nitro Pro

[Sarwat Chadda]

Had to get a new pc and reload the trial software. I had Nitro Pro 10, but I believe my serial number 234XXX-XXXXXX-XXXXX03 won't work because it's an old version. Help!

[Leslie V]

Hello @Sarwat Chadda

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 10. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update:
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 10 serial number.

I hope this helps. Let me know if you require anything else.

[Sarwat Chadda]

Done! Thank you!

[Thom Boot]

On 3/23/2021 at 11:34 AM, Leslie V. said:

Hello @Sarwat Chadda

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 10. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update:
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 10 serial number.

I hope this helps. Let me know if you require anything else.

I have the exact same problem: invalid serialnumber.

[Leslie V]

On 3/27/2021 at 8:47 PM, Thom Boot said:

I have the exact same problem: invalid serialnumber.

Hello @Thom Boot

Please send me your serial number so I can check.

Cheers!