Jump to content

Activate latest Nitro download with Nitro 9 license

Stefan Behr

Recommended Posts

Stefan Behr

Good day

My old computer's SSD died. I bought a new computer and downloaded the latest version of Nitro from the Nitro webpage. After installation, I entered the serial number of my old license. I get an error message which says that "The serial number entered does not exist". On the https://licenses.gonitro.com/prd/portal, I get the following information: 

Serial Number **
Version 9
Status active
Number of Activations 1
Number of Activations Allowed 2


If I correctly understand, I should be able to activate Nitro on my new computer without deactivating the installation on the old machine (the one with the dead SSD). Until I saw the information above just now when I researched after receiving my new computer, I was not aware that I could install the software on two computers. However, if possible, I would want to do so. As such, I would prefer not to deactivate the installation on the old computer yet as we are trying to revive the SSD and I would then want to use Nitro on both machines. In case deactivation of the license on the old machine is required to install it on the new computer, I am OK with deactivation on the old PC.

Appreciate your support to get the Nitro installed on my new computer asap. I need it urgently... Many thanks in advance!

Kind regards, Stefan 

Edited by Leslie V.
Confidential Info Deleted
Link to comment
Share on other sites

  • Official Nitronaut

Hello @Stefan Behr

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update: 

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

Edited by Leslie V.
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.