23: Error - License Number already used (Even through I have 1x Device License available to use)

[Peter Joseph]

Hi,

I have Nitro Pro 11, and is working fine on laptop.

I'm allowed up to 2x devices, and I'm only using Nitro Pro 11 on 1x device (my laptop).

Since I'm using 1 of 2 devices, therefore I should be able to use one more device (e.g. my Desktop Computer).

However when I apply my License Serial Number I get this error "23: Error - License Number already used" even though I have 1x License available that I can use. 

I have been using Nitro Pro 11 since May 2017, and never encountered these errors in the past. 

I have removed the Nitro Pro 11 from my desktop computer three times and I have reinstalled it three times, and it is still giving me the same error mentioned above. 

Please need someone's help.

Thank you,

Peter, 

[Leslie V]

Hello @Peter Joseph

Please send me your serial number so I can check.

Cheers!

[Peter Joseph]

Hi Leslie,

Thank you, here is my Serial Number : **

I look forward to your updates.

Thank you,

Peter Joseph,

Edited March 24, 2021 by Leslie V.
Confidential Info Deleted

[Peter Joseph]

On 3/23/2021 at 6:29 PM, Leslie V. said:

Hello @Peter Joseph

Please send me your serial number so I can check.

Cheers!

Hi Leslie, 

Here is my Serial Number: ***

I look forward to your update. 

Cheers,

Peter, 

Edited March 24, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello @Peter Joseph,

Please install Nitro Pro 12. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 11 serial number that you have provided.

I hope this helps. Let me know if you require anything else.
 

[Peter Joseph]

Hi Leslie,

Thank you very much for the update and for your help.

I have downloaded and installed the Nitro Pro 12 and it has now worked.

Once again thank you for your help.

Cheers,

Peter,