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Unable to activate Nitropdf, states I have 2 active accounts when I don't


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 I used to have nitro pdf 9 I was advised to download nitro pdf 12,  I enter my serial 


for activation and it states I'm already active.   When i go to 

https://licenses.gonitro.com/prd/portal  to deactivate other computers it shows 

Serial Number xxxxxxxxxxxxxxxxxx890214
Version 9
Status active
Number of Activations 0
Number of Activations Allowed 2

 that i have 0 activations then i tried to activate with the  certificate also and that didn't work.  Can you please help?  Thanks

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  • Official Nitronaut

Hello @SUNNY354

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update: 

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

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  • Official Nitronaut

Hello @SUNNY354

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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Here it is I did check it online if any activations and it said 0.  If you see on your end any please deactivate.  Thanks 

Edited by Leslie V.
Confidential Info Deleted
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