Unable to activate Nitropdf, states I have 2 active accounts when I don't

[SUNNY354]

 I used to have nitro pdf 9 I was advised to download nitro pdf 12,  I enter my serial 

xxxxxxxxxxxxxxx90214

for activation and it states I'm already active.   When i go to 

https://licenses.gonitro.com/prd/portal  to deactivate other computers it shows 

Serial Number	xxxxxxxxxxxxxxxxxx890214
Version	9
Status	active
Number of Activations	0
Number of Activations Allowed	2

 that i have 0 activations then i tried to activate with the  certificate also and that didn't work.  Can you please help?  Thanks

[Leslie V]

Hello @SUNNY354

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

[SUNNY354]

I did download 12,    however it says its activated already.  When I go to https://licenses.gonitro.com/prd/portal  it shows 0 activations.  I have deleted all software from all computers and i keep getting the same message.  

[Leslie V]

Hello @SUNNY354

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[SUNNY354]

Here it is I did check it online if any activations and it said 0.  If you see on your end any please deactivate.  Thanks 

***

Edited March 25, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello @SUNNY354

I released your key so you can reactivate. Can you please try again and let me know how that goes?

[SUNNY354]

Thank you Leslie.  I appreciate you!  Its working