Nitro Pro v9 activation issue (new computer)

[Roger Caron]

The computer on which my Nitro Pro application was installed had a sudden hardware failure. I was unable to deactivate NitroPro on that computer. On my new computer, the trial version appeared. When I tried to activate NitroPro on my new computer with my serial number, I apparently misunderstood the instructions for activating because after entering my serial number, clicking on "deactivate", which led me back to the same window. Deactivating again, I got a message saying that I was no longer allowed to activate. I have only used Nitro Pro on one computer since acquiring the license. Please let me know how I can resolve this.

 

Roger Caron

[Leslie V]

Hello Roger,

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

So you can continue using your purchased license, please install the latest Nitro Pro 12 update: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

Edited March 23, 2021 by Leslie V.

[Roger Caron]

Thank you very much Leslie. This resolved the issue. Much appreciated! Roger