Liz Leboffe Posted March 23, 2021 Report Share Posted March 23, 2021 I am using Nitro Pro 9 and am trying to upgrade. It does not recognize my license. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 23, 2021 Official Nitronaut Report Share Posted March 23, 2021 Hello @Liz Leboffe Thanks for reaching out to us! I am happy to assist you. We will make the necessary changes on our and update you once your serial number is ready to be upgraded. Cheers, Leslie Villarin Link to comment Share on other sites More sharing options...
Wolfram Bauer Posted March 23, 2021 Report Share Posted March 23, 2021 I am also using Nitro Pro 9 and am trying to upgrade. It does not recognize my license as well. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 24, 2021 Official Nitronaut Report Share Posted March 24, 2021 Hello @Wolfram Bauer We have made the necessary changes on our end. To upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Let me know how you go. Link to comment Share on other sites More sharing options...
Wolfram Bauer Posted March 25, 2021 Report Share Posted March 25, 2021 (edited) Hallo, when I type in the serial number I get the message "serial number not found" . Here are all informations I have: Buy: Nitro Pro v9 via clearbridge company Germany in 2014 Serial number printed on CD: ** Due to a change from WIN 7 to WIN 10 I need a new installation Thank you for your help Edited March 25, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 25, 2021 Official Nitronaut Report Share Posted March 25, 2021 Hello Wolfram, Thank you for providing the details. I have reached out to our team to make the necessary changes on our end. I will let you know once the changes are processed so you can upgrade. Thank you for your patience! Link to comment Share on other sites More sharing options...
Wolfram Bauer Posted March 30, 2021 Report Share Posted March 30, 2021 Hello, did you forget me? Yours, Wolfram Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 30, 2021 Official Nitronaut Report Share Posted March 30, 2021 Hello @Wolfram Bauer We apologize for the delayed response but we have experienced an increased influx of tickets since server upgrade and really appreciate your patience. We are processing this request. We will get back to you as soon as possible. Cheers! Link to comment Share on other sites More sharing options...
Debbie Chesser Posted March 30, 2021 Report Share Posted March 30, 2021 Nitro PDF 12 license not recognized. Trying to upgrade to version 13. Thanks Debbbie Chesser Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 31, 2021 Official Nitronaut Report Share Posted March 31, 2021 Hello @Debbie Chesser Thank you for reaching out to us through our Community Forums! Please send me your serial number so I can check. Please also send us a screenshot of the error message you are getting. Link to comment Share on other sites More sharing options...
Debbie Chesser Posted April 2, 2021 Report Share Posted April 2, 2021 (edited) https://www.gonitro.com/support/upgrade How to insert a screen shot? I saved it to a Word document but don't know how to attach, but the message says We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Serial number * Edited April 2, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 2, 2021 Official Nitronaut Report Share Posted April 2, 2021 2 hours ago, Debbie Chesser said: https://www.gonitro.com/support/upgrade How to insert a screen shot? I saved it to a Word document but don't know how to attach, but the message says We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Serial number * Hello Debbie, We are making the necessary changes on our end so you can upgrade. We will get back to you as soon as possible. Cheers! Link to comment Share on other sites More sharing options...
Wolfram Bauer Posted April 14, 2021 Report Share Posted April 14, 2021 High Leslie, now I am waiting a really long time to get relevant information how to activate my Nitro software. What can I do? Do you need a copy of the invoice (appr. 187 Euros in 2014)? Yours, Wolfram Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 15, 2021 Official Nitronaut Report Share Posted April 15, 2021 18 hours ago, Wolfram Bauer said: High Leslie, now I am waiting a really long time to get relevant information how to activate my Nitro software. What can I do? Do you need a copy of the invoice (appr. 187 Euros in 2014)? Yours, Wolfram The changes have already been made on our end. Please try to upgrade again here: https://www.gonitro.com/pro/upgrade Please let us know if you have any questions. Link to comment Share on other sites More sharing options...
Debbie Chesser Posted April 18, 2021 Report Share Posted April 18, 2021 I am still getting the same message We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
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