Error message every time Nitro Pro Opens: Started in the past 2-3 months

[Jimsto2]

Nitro Pro 13.8.2.140

Windows 10 Pro x64

 

An error has occurred within our system.  Please try again or contact support if this error persists.  (Error 401).

I get the message both if I open NP from programs or if I click a PDF document to open.

I can just click Ok in the error message box and everything opens and works fine.  It is just annoying.

[Jimsto2]

Ok, I found the post from Karl Hillier in February.  I logged out and logged back in and this seems to have corrected the issue.  

[Allain Umailin]

Hello @Jimsto2,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent update that addresses the 'Error 401' issue so kindly update to our latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!