Update Installation Failure

[Spencer Bagley]

Hi

I received an email from you guys indicating that the old server that runs my version (Nitro Pro 9) will be shut down and I need to update my software to version 12 to ensure I can continue using Nitro Pro without the risk of activation issues.

I followed the link in the mail, downloaded version 12 and tried to install it but it keeps crashing just after completing the download and before it begins the actual installation.

I've uploaded a screenshot of the error message. Click on this link for image...... https://ibb.co/CzMt3mp

Hope you can help.

Thanks.....

[Reymund G.]

Hi @Spencer Bagley,

Thank you for reaching out to us through our Community Forums!

Please try to install Nitro Pro 12.16.9.574 using the offline msi installer. Here's the direct download link of the Nitro Pro 12.16.9.574 offline installer:

64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 
32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi

Once Nitro Pro 12.16.9.574 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate.

Kind regards,

[Spencer Bagley]

Hi Reymund

That's fixed it............thanks for your help!!

Cheers!