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Update Installation Failure

Spencer Bagley

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Spencer Bagley


I received an email from you guys indicating that the old server that runs my version (Nitro Pro 9) will be shut down and I need to update my software to version 12 to ensure I can continue using Nitro Pro without the risk of activation issues.

I followed the link in the mail, downloaded version 12 and tried to install it but it keeps crashing just after completing the download and before it begins the actual installation.

I've uploaded a screenshot of the error message. Click on this link for image...... https://ibb.co/CzMt3mp

Hope you can help.


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Reymund Oyong

Hi @Spencer Bagley,

Thank you for reaching out to us through our Community Forums!

Please try to install Nitro Pro using the offline msi installer. Here's the direct download link of the Nitro Pro offline installer:

64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 
32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi

Once Nitro Pro is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate.

Kind regards,

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