Nitro Pro 13 PDF to Word Conversion issue

[Helen Anne Cimikoski]

Hi - I have been using Nitro Pro 13 for the past year and recently I began having issues converting from PDF to Word.

I am using Microsoft 365 on Windows 10 Home. Upon converting the following message is received:

"The file contains non-standard encoding and may not be processed correctly. If the conversion contains errors, you can change the ‘Advanced text recovery’ setting in ‘Conversion’ to improve the output quality."

I have attempted to change the  suggested settings, have repaired Nitro and uninstalled and reinstalled the application with no resolution.

Please advise.

Thank you,

Helen Anne

[Leslie V]

Hello Helen Anne,

Thanks for reaching out to us!

We have found that a tweak was made to the font recognition system, resulting in this error appearing.
Due to the frustrating way the message can appear a request has been submitted to change the behavior.
There is no ETA for changing this as it will have to go through a review process first.

The change was added in 13.31, so as a workaround you could revert to 13.29 (or older). Please let me know if you'd like to revert to the older version so that I can send you the installers.

Cheers!

[Shayon Lashgari]

I'm having this problem in 2024. Is there any update on this?

[Kyle Olson]

Was this ever fixed? It's been 3 years and the only option I see is to update to 14 where you want more money to fix your broken system. 

Edited March 8 by Kyle Olson