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Nitro Pro 13 PDF to Word Conversion issue

Helen Anne Cimikoski

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Helen Anne Cimikoski

Hi - I have been using Nitro Pro 13 for the past year and recently I began having issues converting from PDF to Word.

I am using Microsoft 365 on Windows 10 Home. Upon converting the following message is received:

"The file contains non-standard encoding and may not be processed correctly. If the conversion contains errors, you can change the ‘Advanced text recovery’ setting in ‘Conversion’ to improve the output quality."

I have attempted to change the  suggested settings, have repaired Nitro and uninstalled and reinstalled the application with no resolution.

Please advise.

Thank you,

Helen Anne

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  • Official Nitronaut

Hello Helen Anne,

Thanks for reaching out to us!

We have found that a tweak was made to the font recognition system, resulting in this error appearing.
Due to the frustrating way the message can appear a request has been submitted to change the behavior.
There is no ETA for changing this as it will have to go through a review process first.

The change was added in 13.31, so as a workaround you could revert to 13.29 (or older). Please let me know if you'd like to revert to the older version so that I can send you the installers.


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  • 2 years later...
  • 3 weeks later...
Kyle Olson

Was this ever fixed? It's been 3 years and the only option I see is to update to 14 where you want more money to fix your broken system. 

Edited by Kyle Olson
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