Ken Wallace Posted March 29, 2021 Report Share Posted March 29, 2021 I had to do a factory reset but did not deactivate Nitro first. Now when I try to activate it I'm told I have the maximum activations allowed. I went to the deactivation page and clicked deactivate, and the number of activations went down by 1, but I still can't activate Nitro, still getting the error about maximum activations. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 29, 2021 Official Nitronaut Report Share Posted March 29, 2021 Hello @Ken Wallace Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Ken Wallace Posted March 29, 2021 Author Report Share Posted March 29, 2021 (edited) ** Your interface needs some improvement; I had to enter that several times to get here, and now you can't read it... Edited March 30, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 30, 2021 Official Nitronaut Report Share Posted March 30, 2021 Hello @Ken Wallace Are you experiencing a blurry Nitro window? Please try the following workaround: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable Override high DPI scaling behavior. Link to comment Share on other sites More sharing options...
Ken Wallace Posted March 30, 2021 Author Report Share Posted March 30, 2021 Thanks for that Leslie, and yes the blurry window is now clear HOWEVER I still can't activate, which was my original question. I provided my serial number, is there a problem? Can you help with this? Otherwise I'll have to use a different product even though I have been using Nitro Pro for years. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 31, 2021 Official Nitronaut Report Share Posted March 31, 2021 Hello Ken, Can you please send me your serial number so I can check? Link to comment Share on other sites More sharing options...
Ken Wallace Posted March 31, 2021 Author Report Share Posted March 31, 2021 (edited) Yes, I sent that to you the first time you asked: * Why is this so difficult??? Edited April 1, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 1, 2021 Official Nitronaut Report Share Posted April 1, 2021 Hello Ken, I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Ken Wallace Posted April 1, 2021 Author Report Share Posted April 1, 2021 Thank you Leslie, that worked. Link to comment Share on other sites More sharing options...
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