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Updating NitroPro 13 not working


Karen Mbuyisa
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Karen Mbuyisa

I have followed all instructions to update my purchase of Nitro Pro since upgrade of system through the Nitro Activation Assistant but with no success. There is no pre-generated licence showing in the box which I need to proceed with update. Please help.

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  • Official Nitronaut

Hi @Karen Mbuyisa,

Thank you for reaching out to us through our Community Forums!

In checking your Nitro Pro license, I can see that you have a version 13 serial number. Please perform the following steps and see if it will let you proceed with the activation:

1. Download Nitro cleanup tool from the link below:
https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.35 by downloading a new installer from the link below (delete the previous installer you saved on your Downloads folder):

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.35 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

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