Karen Mbuyisa Posted March 30, 2021 Report Share Posted March 30, 2021 I have followed all instructions to update my purchase of Nitro Pro since upgrade of system through the Nitro Activation Assistant but with no success. There is no pre-generated licence showing in the box which I need to proceed with update. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 30, 2021 Official Nitronaut Report Share Posted March 30, 2021 Hi @Karen Mbuyisa, Thank you for reaching out to us through our Community Forums! In checking your Nitro Pro license, I can see that you have a version 13 serial number. Please perform the following steps and see if it will let you proceed with the activation: 1. Download Nitro cleanup tool from the link below:https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip 2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process. 3. After the cleanup, restart the computer. 4. Install Nitro Pro 13.35 by downloading a new installer from the link below (delete the previous installer you saved on your Downloads folder): https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 5. Once Nitro Pro 13.35 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now