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My Windows 10 did an update and now the product is deactivated on the desktop

Lulu Gutierrez

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Lulu Gutierrez

After a Windows 10 update I lost my activated Nitro Pro. Tried to activate again and it gave me errors. Used your tool to check license and deactivate ( it show 2 activations and asks to select which to deactivate??)

I need to start using again please help


My serial number is 23460x-xxxxxx-xxxxxx

Edited by AllainU
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Allain Umailin

Hello @Lulu Gutierrez,

Thank you for reaching out to us through our Community Forums!

If you are interested in upgrading your license to Nitro Pro 13 for free, kindly access our Upgrade Portal and enter your Nitro Pro 12 serial number:   https://www.gonitro.com/pro/upgrade

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

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