Marshall Hill Posted April 1, 2021 Report Share Posted April 1, 2021 (edited) Computer updated and Nitro started in "trial mode." Entered my serial number, ....doesn't work. Deactivated my serial number. Still doesn't work. I updated to Nitro Pro 12.16. Tried again. Still doesn't work. I get an error message telling me I have reached the maximum number of activations for my license. When I visit the license page it tells me that I have have 0 of 2 copies activated and therefore cannot deactivate any licenses. How do I activate the newly installed copy of Nitro Pro? My serial number is *. Thanks! Edited April 1, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 1, 2021 Official Nitronaut Report Share Posted April 1, 2021 Hello @Marshall Hill I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Marshall Hill Posted April 1, 2021 Author Report Share Posted April 1, 2021 Thank Leslie. Unfortunately, it still didn't work. Same error. "-23:Error - License number already used" Please advise. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 2, 2021 Official Nitronaut Report Share Posted April 2, 2021 Hello Marshall, That error message means you still have the old build installed. Please install the latest Nitro Pro 12 update from this page: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Marshall Hill Posted April 2, 2021 Author Report Share Posted April 2, 2021 The link (for 12) doesn't work. https://install.nitropdf.com/professional_12169574/release_tracking/retail/nitro_pro12.exe?loc=productUpdates&ref=https%3A%2F%2Fcommunity.gonitro.com%2F&id=GA1.1.290844664.1617380700 Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 5, 2021 Official Nitronaut Report Share Posted April 5, 2021 Hello Marshall, There was an error last Friday with our Downloads page but that has been fixed already. Please try downloading again. Cheers! Link to comment Share on other sites More sharing options...
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