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Activation of Nitro Pro 12 with no active installs

Tyler Starkman

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Tyler Starkman

Upon entering the activation key on the sites lookup tool, the system states that there are no activated installations. In fact, it states that I have 2 activations available. However, the desktop application does not allow me to activate using the same key provided to the activation portal. I cannot contact support through the normal means as the link to contact support for activation issues brings me back to the activation portal. Please contact me support. Thanks in advance. 

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Allain Umailin

Hello @Tyler Starkman,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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