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Re-activation after deactivation

Jinny Hughes

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Jinny Hughes


After Windows update, Nitro-Pro 13 I've purchased on 3/4/2021 reverted back to trial version so I've followed your guideline to deactivate but it did not fix the issue.

I also tried uninstalling and reinstall Nitro Pro 13 to re-initiate activation process like when I first purchased.  It didn't work.  I've already submitted support ticket earlier part of this week, but I still have not received contact from anyone yet.  So I'm trying again.

I really need to make Nitro work for my work project that is on high priority and I need someone to help me get it work again.  Please help.

Jinny Hughes

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Allain Umailin

Hello @Jinny Hughes,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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