Pop up says I need to select the devices to deactivate

[Jennifer Allison]

Nitro Pro is not recognizing our serial number and when I go to your support screen to solve activation issues...I entered the serial number and it found the license but when I click deactivate like it tells me to do, this pop up says I need to select the devices to deactivate.  There are no devises to click on so I keep going through this vicious cycle.

[Allain Umailin]

Hello @Jennifer Allison,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.