Screen Crash

[Brett roberts]

My screen went out on my Surface Pro and I've had to buy another one. I'm trying to load all of my programs onto my new laptop like Nitro Pro but can't get to my serial numbers. How do I get my Nitro Pro back? Obviously I can't see anything to make any kind of transfers from one computer to the other.

Brett

[Reymund Oyong]

Hi @Brett roberts,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro Pro serial number so we could check and give you the appropriate version of installer. I tried to look for a Nitro Pro license purchase record using your aol email address, however, I did not find one. 

Kind regards,

[Brett roberts]

Hi Reymund,

Here is where I had to get my Nitro replaced when my truck was stolen with my computer in it. I don't know how to find my serial number because my monitor is blank. I can't see anything on my computer screen.

I hope this helps.

 

RE: Stolen computer

Fri, Jul 28, 2017 9:36 am

Brett Roberts (******@aol.com)To:prosupport Details

Thank you Leslie, 

 

I hope you have a great day. 

 

 

 

Brett Roberts 

 

<br><br>-------- Original message --------<br>From: *** <br>Date: 7/28/17  3:11 AM  (GMT-06:00) <br>To: ******@aol.com <br>Subject: Stolen computer <br><br>

Hello Brett,

Thank you for your message - I can help you out.

I released your Nitro Pro 9 serial number so you can reactivate. Please get the correct version 9 installer from below:

32-bit http://install.nitropdf.com/pro9/en/retail/nitro_pro9.exe
64-bit http://install.nitropdf.com/pro9/en/retail/nitro_pro9_x64.exe

You can activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps. Let me know if you require anything else.


Best Regards,

Leslie Villarin | Customer Support and Success Representative
Nitro| http://www.gonitro.com | 225 Bush St, Suite 700, San Francisco, CA 94104

Please check out our Community Forum [https://community.gonitro.com] and Knowledgebase [http://kb.gonitro.com/knowledgebase] to find help, learn more about our product and provide feedback.
ref:_00D507L8U._50038sMq88:ref

Hello Brett,

Thank you for your message - I can help you out.

I released your Nitro Pro 9 serial number so you can reactivate. Please get the correct version 9 installer from below:

 

Edited April 7, 2021 by Reymund G.

[Reymund Oyong]

Hello @Brett roberts, 

I've sent you a direct message with the details of your Nitro Pro serial number. Please check on it and follow the provided steps to install and activate Nitro Pro. 

Kind regards,