v 12 Serial not identified

[Freddy Hochstetter]

-20 Error: Invalid license number

After april 1st, my license was deactivated and found this article in the Knowledge Base https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004471

sent me to download this file

For our Retail / Online customers you can find Nitro Pro 12.16.9.574 linked off the following page: 

https://www.gonitro.com/nps/product-details/downloads

 

Cant get the file to install, Keep getting Nitro Pro Setip Wizard has failed message.

Please Help

[Freddy Hochstetter]

My serial Number is 2346004624127xxxxx for version 12.  My product deactivated on april 1st.  I uninstalled and when i tried re installing version 12 i get an install error.  

Type in my serial to upgrade to 13 and its also not identidfied.

Help

[Allain Umailin]

Hello @Freddy Hochstetter,

Thank you for reaching out to us through our Community Forums!

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12.16.9.574 using these offline link/s:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

 

With regard to our Upgrade Portal not recognizing your Nitro Pro 12 serial number, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

[Allain Umailin]

Hello @Freddy Hochstetter,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again your Nitro Pro 12 to version 13 with a discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.