Phillip Robinson Posted April 9, 2021 Report Share Posted April 9, 2021 Cannot find serial number, only Installation ID and compter ID on old laptop. Registry check shows no serial number stored. How can I transfer to new laptop? Cannot enter support forum either, without sn. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 9, 2021 Official Nitronaut Report Share Posted April 9, 2021 Hello @Phillip Robinson, Thank you for reaching out to us through our Community Forums! In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro. -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 10, 2021 Official Nitronaut Report Share Posted April 10, 2021 Hello @Phillip Robinson, Thank you for the private message. As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number). To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now