Reactivate my license

[Matt Tseng]

Hi team

Recently I upgrade user's computer and deactivated nitro pro license but I can't activate it on new computer. I check online and number of activation is 0. Can you please help me out? 

Regards,

Matt

[Allain Umailin]

Hello @Matt T,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Matt T,

Thank you for the private message.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial numbers.

Thank you for choosing Nitro and I hope this helps.

 

[Allain Umailin]

Hello @Matt Tseng,

Thank you for the private message and to further assist you, please install Nitro Pro 12.16.9.574 using the above MSI installer links.

I hope this helps.