Erika Espinoza Posted April 11, 2021 Report Share Posted April 11, 2021 Hi, I tried to activate my NitroPro in my new pc and it is telling me that the serial code it doesn't exit that I need to submit a ticket and tried all that your website say, sent tickets, uninstall and install again and still I have the same problem I really need help. Thank you, Erika 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 12, 2021 Official Nitronaut Report Share Posted April 12, 2021 Hi @Erika Espinoza, Thank you for reaching out to us through our Community Forums! Please install Nitro Pro 12.16.9.574 so you could activate using your existing serial number. The Nitro Pro 12.16.9.574 installer can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link Once Nitro Pro 12.16.9.574 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate. Kind regards, Link to comment Share on other sites More sharing options...
Erika Espinoza Posted April 14, 2021 Author Report Share Posted April 14, 2021 Who qualify for a Free update for the new version Nitro 13. Please advise Thanks, Erika Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 2, 2021 Official Nitronaut Report Share Posted May 2, 2021 Hello @Erika Espinoza, My apologies for the delay. Version 12 and older licenses are eligible for a discounted upgrade price to version 13. The upgrade can be processed through our portal https://www.gonitro.com/support/upgrade Users with active VIP Access can process the free upgrade through that portal as well. If you encounter an issue upgrading your license to version 13, please provide your serial number so we could take a look. Kind regards, Link to comment Share on other sites More sharing options...
Erika Espinoza Posted May 8, 2021 Author Report Share Posted May 8, 2021 (edited) up to how many activation i have with my serial, I had it somewhere that is up to 20 user. But I tried to installed in a new computer in my office and I couldnt. Please help 234***-******-****** Edited May 10, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 10, 2021 Official Nitronaut Report Share Posted May 10, 2021 Hi @Erika Espinoza In checking the serial number you've provided, it is a single-user license that can be used on two machines. I have adjusted that license so you could activate Nitro Pro 12 on the new computer. Please ensure that you will install Nitro Pro 12.16.9.574 build. The Nitro Pro 12.16.9.574 installer can be located here - https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link Kind regards, Link to comment Share on other sites More sharing options...
Kim Boston Posted May 14, 2021 Report Share Posted May 14, 2021 This has been a struggle! I have licensing for Nitro Pro 12 (apparently NOT 13)! However, I continue receiving error 401 so I installed this as a fix http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi which automatically installs NitroPro 13 and won't allow me to Activate! Can anyone tell me how to activate Nitro Pro 12 with the latest update and not have error 401. Thank you for any help! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 16, 2021 Official Nitronaut Report Share Posted June 16, 2021 Hi @Kim Boston, Thank you for reaching out to us through our Community Forums! A Nitro Pro 13 installation requires a version 13 license in order to proceed with the activation. Please uninstall Nitro Pro 13 then install the latest build of Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link After installing the latest build of Nitro Pro 12, activate it using your existing version 12 serial number. Regarding the 401 error message, follow the steps below and see if the issue persists: 1. Open your Nitro Pro then close the 401 error message if it shows up. 2. At the top right, click the Logout then close Nitro Pro. 3. Open Nitro Pro then click the Login button and login using your Nitro Sign account. Kind regards, Link to comment Share on other sites More sharing options...
Kim Boston Posted June 16, 2021 Report Share Posted June 16, 2021 @Nitronaut I am having the same issue but I don't have Nitro Pro 13, I have Nitro Pro 12.16.9.574. Last week I could use the Request Signature function and now all of the sudden I can't. Now it's telling me to login and freezes and won't allow me to login. This 401 error is bothering me too and I have used cleanup.zip file to no avail. PLEASE get this handled. I can't function!!! Link to comment Share on other sites More sharing options...
Bryn Davies Posted July 7, 2021 Report Share Posted July 7, 2021 Hi, I am having similar problems. I use a Kyocera printer and for some reason the latest version of Nitro 12 (12.16.9.574) wont allow me to print. I looked up the community forum for a fix, but apparently this is a known issue and the only option is to revert to Nitro Pro 12.14.0.058. I have done this and I can now print, however I can't authenticate my licence as a get an error message saying "You have attempted to activate Nitro Pro with a serial number from another version. Basically the sunset clause allow me to activate 12.16.9.5.574, but not 12.14.0.58. Any help is much appreciated. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 14, 2021 Official Nitronaut Report Share Posted July 14, 2021 Hi @Kim Boston Were you able to follow and execute the steps I sent about the 401 error message? These steps are mentioned below: 1. Open your Nitro Pro then close the 401 error message if it shows up. 2. At the top right, click the Logout then close Nitro Pro.3. Open Nitro Pro then click the Login button and login using your Nitro Sign account. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 14, 2021 Official Nitronaut Report Share Posted July 14, 2021 Hi @Bryn Davies Thank you for reaching out to us through our Community Forums! Could you please provide the Nitro Pro serial number you used to activate the software? Kind regards, Link to comment Share on other sites More sharing options...
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