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Problema con activación


Jonathan Piña
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Jonathan Piña

Mi equipo se actualizo con la ultima versión de Windows 10 y mi nitro pro 10 regreso a versión de prueba, ya intente activarlo manualmente pero no me lo permite, me podrían ayudar con este tema por favor, ya que tengo 3 equipos con licencia individual, y ahora esto me paso con un equipo, pero temo que esto se repita cuando actualicé los dos restantes.

Saludos.  

 

My computer was updated with the latest version of Windows 10 and my nitro pro 10 returned to the trial version, I tried to activate it manually but it does not allow me, could you help me with this issue please, since I have 3 computers with individual license And now this happened to me with one team, but I'm afraid this will repeat when I updated the remaining two.

Greetings.

Edited by AllainU
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Allain Umailin

Hello @Jonathan Piña,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial numbers of your Nitro Pro 10?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Jonathan Piña,

Thank you for the private message.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial numbers (one a time): https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer not to upgrade and as a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct Spanish MSI links:

x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering any of your existing serial numbers 

Thank you for choosing Nitro and I hope this helps.

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