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No puedo activar mi serie

Pamela sisternes

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Pamela sisternes

Intento introducir mi serie y me dice que no existe y ya ingrese el numero de serie para ver si esta activo y me dice que si y que no hay dispositivos activados por el momento.

necesito que por favor me ayuden porque me urge ingresar.


I try to enter my series and it tells me that it does not exist and I already entered the serial number to see if it is active and it tells me that it is and that there are no devices activated at the moment.

I need you to please help me because it is urgent for me to enter.


Serial Number 234600-xxxxxx-xxxxxx
Version 12
Status Active
Number of Activations 0
Number of Activations Allowed 2


Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Pamela sisternes,

Thank you for reaching out to us through our Community Forums!

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro using below direct Spanish MSI links:

x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 

Thank you for choosing Nitro and I hope this helps.

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