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Activation error -24, upon both trying to activate and de-activate


Daniel Edmands
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Daniel Edmands

Hi All,

 

One of our clients are seeing activation errors both on trying to activate and de-activate Nitro Pro. On the first key, it is activated on Nitro Pro 10, but the portal shows 0 activations, the second is showing an activation in place and said key is using Nitro Pro 12. When attempting to activate either, both receive the error -24.

*Not posting the keys for obvious reasons*

 

Cheers,

Daniel

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Allain Umailin

Hello @Daniel Edmands,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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David Hochstetler

I went to use my product and it wouldn't work.  Uninstall and reinstall 64 bit version using link from this site.  still get error -24 and of course this stuff happens when I really need to use the product to modify a PDF

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Allain Umailin

Hello @David Hochstetler,

Thank you for reaching out to us through our Community Forums!

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-819069

Thank you for choosing Nitro and I hope this helps.

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