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Nitro thinks I have a trial version


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Nitro stopped working on my computer the other day. It's been working fine for me since i upgraded to NP13 in February. I've tried all the different suggestions in the community forum pages. My current version is now deactivated and it won't let me choose a version to deactivate. When I try the manual install, it asks me to copy and past the certificate but it's blank and nothing happens when I try to click on the activation hyperlink. PLEASE HELP!

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  • Official Nitronaut
Allain Umailin

Hello @kmiller75,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to install and activate your Nitro Pro 13 using serial number 50499x-xxxxxx-840662

Do you still need further assistance here? If yes and you are trying to activate another serial number, could you please send it to me?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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