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No Preview or Icon

Dawn Peppard

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After installing Nitro 13 on my new laptop I can't see Icons or thumbnails or previews of documents. I see all other programs just fine. I have a Lenovo Touchscreen Laptop. Not sure what to do. I can't even see the N logo it is just blank with the file name underneath (if saved to my desktop)


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  • Official Nitronaut

Hi @Dawn Peppard

Thank you for reaching out to us through our Community Forums!

Could you please check what specific build of Nitro Pro 13 is installed on your new laptop? This information can be located under the Help tab > About Nitro Pro.

Kind regards,

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