Nitro Pro 10 gives -24 error trying to reactivate

[Bruce Huddleston]

My system crashed and I'm trying to reactive Nitro Pro 10. The license I received from Cleverbridge shows it's for Nitro Pro 10 but when I put the license number in to deactivate it it shows as Nitro Pro 12. I tried loading the Nitro pro 12 trial and using the same license number but I get the same error. Please advise what I can do to get this reactivated.

[Leslie V]

Hello @Bruce Huddleston

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 10. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade

Or install the latest Nitro Pro 12 update so you can continue using your purchased license: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 10 serial number.

I hope this helps. Let me know if you require anything else.

[Bruce Huddleston]

I try to load V12 from the download and I get a popup "Nitro Pro Setup Wizard has failed."

[Leslie V]

Hello Bruce,

Please try one of the following direct links:

32-bit installer

64-bit installer

Cheers!