Ren Posted October 25, 2018 Report Share Posted October 25, 2018 (edited) Hello How many times can I desactive and reactive on a new PC/Laptop? Thanks Edited October 25, 2018 by Ren Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 26, 2018 Official Nitronaut Report Share Posted October 26, 2018 Hello @Ren, Thank you for reaching out to us through our Community Forums! There is no limit in terms of deactivating and reactivating your Nitro Pro on you machine. You just need to make sure you first deactivate before activating again. Out of curiosity, could you please share why would you deactivate/activate multiple times? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Ren Posted May 7, 2021 Author Report Share Posted May 7, 2021 Dear Sir I have purchased several license from Cleverbridge. How do I check if a license is activated and on which laptop Last year we have bought new laptops and have desactived and reactived the license. However we no longer have the track of all licenses Can you please help me? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 7, 2021 Official Nitronaut Report Share Posted May 7, 2021 Hello @Ren, Thank you for reaching out to us through our Community Forums! Unfortunately, we do not have a portal where you can check which machines are currently active for your licenses. Though you can use our Activation Portal https://licenses.gonitro.com/prd/portal and enter your serial numbers, the page will only show how much seats are activated. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Ren Posted May 8, 2021 Author Report Share Posted May 8, 2021 Dear @AllainU Thank you. How can I desactive the licence using your Activation Portal https://licenses.gonitro.com/prd/portal? I click on desactive but the licence is still active Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 10, 2021 Official Nitronaut Report Share Posted May 10, 2021 Hello @Ren, Thank you for the private messages. For your Nitro Pro 11 with serial number 23460x-xxxxxx-xx6321, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter above serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer not to upgrade and as a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same version 11 serial number. In connection with version 12 serial number 234600-xxxxxx-xx4869, please install Nitro Pro 12.16.9.574 using the same MSI installers above. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Ren Posted May 11, 2021 Author Report Share Posted May 11, 2021 Dear @AllainU Thank you Could you please confirm that there is no limit in terms of deactivating and reactivating a Nitro Pro license? Thanks and Regards Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 5, 2021 Official Nitronaut Report Share Posted June 5, 2021 Hello @Ren, Thank you for the private message. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installers below and activate it with your current Nitro Pro 11 serial number 234601-xxxxxx-428389: English: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi French: x32 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Above version 12 installers can also be used for your serial number 234600-xxxxxx-734869 With regard to your inquiry about deactivating, I believe there is no limit. Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 26, 2021 Official Nitronaut Report Share Posted August 26, 2021 Hello @Ren, Thank you for for the private message. Looking at our server logs, the serial number 50496x-xxxxxx-869020 is for Nitro Pro 13 and you may use the installer for Nitro Pro 13.46.0.957 from this page to install the program: https://www.gonitro.com/product-details/downloads Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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