Activation window does not appear

[jobrv610]

I downloaded the new version of nitro pro 13.  i bought the license but when i got to activate it. i click on activate button under help tab then about nitro pro tab and then click activate nothing happens.  i have uninstalled it and re-installed with no luck.  i have done the repair and rebooted computer with no luck.  

[Reymund Oyong]

Hi @jobrv610

Thank you for reaching out to us through our Community Forums!

Could you please provide the exact build of your Nitro Pro 13 installation? You can locate this information by going to the Help tab > About Nitro Pro (example: Nitro Pro 13.x.x.x).

Kind regards,

[jobrv610]

13.22.0.414

[Reymund Oyong]

Hi @jobrv610

Please perform the following steps and see if it will let you proceed with the activation

1. Download Nitro cleanup tool from the link below:
https://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip 

Please note that this cleanup tool will remove all traces of Nitro Pro including your customize stamps. If you have customized stamps, please refer to the link below about how to transfer/backup stamps:
https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 

If you do not have any customized Stamps and QuickSign signatures, please disregard the article and proceed with cleanup process.

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.40 by downloading a new installer from the link below (delete the previous installer you saved in the Downloads folder):

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.40 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

[jobrv610]

Thank you Reymund it worked!