Unable to activate for use on new computer

[Paige Clifton]

Hi, 

 

I purchased Nitro Pro a while back, however I am having issues activating my license on my new computer. When I try to deactivate, it says the number of activations are 0, and asks me to select a device to deactivate. When I try to activate the serial number it says the serial number does not exist. 

 

Please advise?

 

Thanks, 

 

Paige

[Leslie V]

Hello Paige,

hank you for your message!

Please install the latest Nitro Pro 12 update so you can reactivate successfully:

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

[Yew Peng Tan]

Records in NITRO PRO 12 indicated that I activated twice on damn sickening machine where Windows Crashes/HDD crashes, de-activation was not possible.

Now installed on Acer Aspire F 15 laptop cannot activate.

Could you help reset for my activation.

[Leslie V]

Hello @Yew Peng Tan

Thank you for your message - I can help you out.

Please install the latest Nitro Pro 12 update. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

[Paige Clifton]

On 5/18/2021 at 5:31 PM, Leslie V. said:

Hello Paige,

hank you for your message!

Please install the latest Nitro Pro 12 update so you can reactivate successfully:

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

That's now worked, thank you for your help!

 

Paige