Activation of Nitro Pro in a new computer

[misael abgi]

Hi everyone,

I have been trying to activate the Nitro Pro in my new computer.

I have copied the activation code from the old computer (Nitro Pro v11) (which is still active and fully working) to the installed Nitro Pro software in the new computer, but it isn't working.

I've also tried the support in Activating Nitro Pro, but once I pasted the serial number, I got an error saying "Please enter a valid serial number".

Also tried to contact the support via phone, but there was no customer service to be found.

 

I would really appreciate any assistance in this matter.

Thank you. 

[Allain Umailin]

Hello @misael abgi,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.40.0.811). 

Lastly, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.