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cant get activation to work

Brian Sanders

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Brian Sanders

I have tried several times to activate my license. I get an error. I have searched the forums and tried everything ive seen but still unable to use this. I can not uninstall the previous download either. The error says uninstall failed. What next?


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  • Official Nitronaut

Hello @Brian Sanders

Thank you for posting on our Community Forums!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro from the page I have provided below:

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps! Please let me know how that goes.

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Brian Sanders

hello thank you for that however it still will not work. Says the Nitro setup wizard fails. and nitro 11 is still on computer

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