Can't sign in to admin portal?

[David Cundall]

Hi.

I have just purchased Nitro Pro 13 and successfully installed and activated it on my laptop and it is working fine. I have logged in to my account via the log in link in the top right hand corner of the app where it takes me to a page where I can see my basic account information. I can't however seem to be able to log into the admin portal on the web. I just get a message that says I don't have administrator rights? I am the only person that uses my account and software. I signed up for the account after I had purchased and installed the software. 

Can anyone help please? 

[Reymund Oyong]

Hi @David Cundall

Thank you for reaching out to us through our Community Forums!

I believe you are referring to the Nitro Admin portal (https://admin.gonitro.com) which is for Nitro Productivity Suite Teams and Enterprise licenses.
 
Here's a more information about Nitro Admin: 
https://kb.gonitro.com/knowledgebase#/search/Nitro Admin/000004578 

For a single or individual Nitro Sign account like yours, managing it can be done through the Nitro Sign portal https://cloud.gonitro.com.

Kind regards,