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Only some pages will upload and others will show as blank


Barton Family Lawyers
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Barton Family Lawyers

@AllainU

Hi,

We have been experiencing issues for the past week when loading documents to Nitro sign. Only some pages will upload and others will show as blank and with the loading symbol and not actually load.

FYI the documents we are trying to load have only been small in size (around 10 pages).

Please advise a fix for this?

George

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Allain Umailin

Hello @Barton Family Lawyers,

Thank you for reaching out to us through our Community Forums!

In order to further investigate this document loading issue with Nitro Sign, are you uploading through Chrome browser? If yes, are you experiencing the same issue when using Internet Explorer or FireFox browsers?

We would love to test it out on our end if you could provide a few PDF files. Is this possible? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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