andy@mytelecompartner.com Posted May 25, 2021 Report Share Posted May 25, 2021 I upgraded the version of Nitro on my old PC, documented the serial number, and then deactivated. On my new PC, I attempted to reactivate, but it says the code is no longer valid. Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 25, 2021 Official Nitronaut Report Share Posted May 25, 2021 Hello @JimmyRows, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
andy@mytelecompartner.com Posted May 26, 2021 Author Report Share Posted May 26, 2021 Good morning! I sent the SN last night. Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 26, 2021 Official Nitronaut Report Share Posted May 26, 2021 Hi @JimmyRows, Thank you for the private message. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. Below are the steps you need to perform: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. You can find Nitro Pro 12 installers below and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-408744: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
andy@mytelecompartner.com Posted May 26, 2021 Author Report Share Posted May 26, 2021 Thanks, this fixed it! Link to comment Share on other sites More sharing options...
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