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I cant convert or combine any documents with Nitro 13


Robert Bisignano
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Robert Bisignano

I have just upgraded to Nitro 13 and it doesnt work.  Please help.  This is very stressful as I use it for work and is very important

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Allain Umailin

Hello @Robert Bisignano,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

I understand you just upgraded and for the sake troubleshooting, could you please perform these steps?:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13381739/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.38 using below offline installers:

x32 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 5049xx-xxxxxx-645749

Thank you very much in advance and I am looking forward to hearing back from you.

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