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Something is Blocking Nitro from proceeding

Marie Ecker

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Marie Ecker

I am trying to install the latest version of Nitro pro 12 on my new computer (old one died). This computer has not had Nitro pdf on it before. When I run the install file it says that something is blocking from proceeding and lists Nitro pro as the reason... 

I did go into tasks and ended any tasks that started with brother or bre . Please help!

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  • Official Nitronaut
Allain Umailin

Hello @Marie Ecker

Thank you for reaching out to us through our Community Forums!

Looking at your account records, I can see you upgraded your Nitro Pro 12 with serial number 2346xx-xxxxxx-284532 to Nitro Pro 13 with NEW serial number 5049xx-xxxxxx-428868.

In line with this, we highly recommend installing the new version by referring to these steps:

1. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

2. Download and install Nitro Pro 13.38 using below offline installers:

x32 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your NEW serial number.

Thank you for choosing Nitro and I hope this helps.

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  • 3 weeks later...
Marie Ecker

Hello, I have decided to just use Nitro 12 and am getting a refund for 13. Can you please send me a link for Nitro 12 that I should use? Thank you!

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