Flo Kae Posted June 4, 2021 Report Share Posted June 4, 2021 Hello everyone, when I try to convert a PDF to Word i always get the error "File is protected or encrypted" but it is not. The error occures in general, i tried different PDF Files and doublechecked them before conversation. Nitro Pro:13.38.1.739 Any help would be appreciated ! thx Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 5, 2021 Official Nitronaut Report Share Posted June 5, 2021 Hello @Flo Kae, Thank you for reaching out to us through our Community Forums! For the sake of initial troubleshooting of this _ issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c If repairing didn't help, let us uninstall your program using our Clean-Up Utility then reinstall by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13381739/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.38 using below offline installers: English: x32 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x64.msi German: x32 http://install.nitropdf.com/professional_13381739/de/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13381739/de/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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