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Can' t Activate Nitro Pro Version 11 Online and Manual Error -24: Activate Error


Rong Phueanrak
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Rong Phueanrak

Hi Support

I just have problem can' t Activate Nitro Pro Version 11 Online and Manual. They keep Error -24: Activate Error after put Serial and Click Activate.

Please help 

Thank You

Rong

 

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  • Official Nitronaut
Allain Umailin

Hello @Rong Phueanrak,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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  • Official Nitronaut
Allain Umailin

Hello @Rong Phueanrak,

Thank you for the private message.

We want to make you aware of the change to your product that may affect its activation performance (e.g. -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-480455

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter the same serial number:  https://www.gonitro.com/pro/upgrade

Thank you for choosing Nitro and I hope this helps.

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