Move Nitro Pro 13 to a new PC

[Thomas Heid]

I have a new PC and am retiring the old one. How do I move my license / serial # to the new PC?

[Allain Umailin]

Hello @Thomas Heid,

Thank you for reaching out to us through our Community Forums!

In order to move or transfer your license to you new PC, we highly recommend performing these steps:

1. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13381739/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

Uninstalling the program while it has Internet access will auto-deactivate its license.

2. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 13.38 using below offline installers:

x32 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50499x-xxxxxx-314948

Thank you for choosing Nitro and I hope this helps.