ANU MAHESHWARI Posted June 8, 2021 Report Share Posted June 8, 2021 I am getting this error code. I have two licenses available to use but still getting this issue. Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 8, 2021 Official Nitronaut Report Share Posted June 8, 2021 Hello @ANU MAHESHWARI, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro that resulted to that error code? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
ANU MAHESHWARI Posted June 11, 2021 Author Report Share Posted June 11, 2021 Allain, I sent my serial number to you privately. Did you have any luck with this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 11, 2021 Official Nitronaut Report Share Posted June 11, 2021 Hello @ANU MAHESHWARI, I have received the private message, however, were you able to check my colleague's post here for you?: Link to comment Share on other sites More sharing options...
Mohit Batra Posted June 14, 2021 Report Share Posted June 14, 2021 I am having the same problem, both my computers n ow cannot activate the Nitro. I do not wish to upgrade to Nitro 13 but that doesnt mean our existing version should stop working. Also the support from Nitro is very disappointing. I have sent you a PM AllainU. Appreciate if you can help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 14, 2021 Official Nitronaut Report Share Posted June 14, 2021 Hello @Mohit Batra, Thank you for reaching out to us through our Community Forums! We have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxxxxx-805780 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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