Garth Barrett Posted June 10, 2021 Report Share Posted June 10, 2021 I deactivated nitro pro 12 off of my old computer and continue to get an error when i try to activate it on my new computer. It's the 24 error. Is there anything i can do to get this activated? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 10, 2021 Official Nitronaut Report Share Posted June 10, 2021 Hello @Garth Barrett, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 11, 2021 Official Nitronaut Report Share Posted June 11, 2021 Hello @Garth Barrett, Thank you for the private message. To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx-581676 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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