How do I resend or re-activate Nitro Pro if the person is already an active User? (There is no option in the Admin console)

[Jason Barnhill]

Q: How do I resend or re-activate Nitro Pro if the person is already an active User?

I know for a new User if you activate them it sends them a link to install the software with the assigned license, but what about current or active Users? I have tried deleting them and re-adding them , but nothing happens. 

What is the method to get the software reinstalled? Do you have any directions you can send me? I have had users get upgraded to a new computer and I need to get the software reinstalled on the new PC. 

Thank you

Jason Barnhill

WellSky Nitro Administrator

jason.barnhill@wellsky. com 

[Allain Umailin]

Hello @Jason Barnhill,

Thank you for reaching out to us through our Community Forums!

Before I can further assist you, could you please provide the serial number of the Nitro Pro your user is working on?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.