Unable to login to App

[Charlene Smart]

Hi,

I'm using Niro Pro 13.19.2.356.

I'm not able to login to the Nitro Pro app. I can login to https://cloud.gonitro.com/ just fine. I tried changing my password but that did not help.

When attempting to login I can put in my email and password, then when I hit the orange Continue button the login prompt goes away but it doesn't actually log me in. There are no error screens or other types of feedback that I can see.

If I put in a wrong password it recognizes that, so it is actually checking the credentials, it just doesn't actually log in as the link in the top-right corner still says "Login" and the Document Library button is greyed-out and deactivated.

Thanks!

[Leslie V]

Hello Charlene,

Thank you for posting on our Community Forums!

Please try installing the latest update and try using the Nitro Sign integration in Nitro to log in and access Nitro Sign.

https://www.gonitro.com/nps/product-details/downloads

[Charlene Smart]

That worked, thank you!